Contact Us
Last updated: 17 September 2026
A person reads this inbox. A parcel that has not arrived, a guarantee claim to start, or a question this site does not answer — write, and you will get a reply.
Email: [email protected]
Post: DermaHoney Customer Care, 1201 N Market St, Suite 111, Wilmington, DE 19801, United States
Hours: Monday to Friday, 9am to 5pm US Eastern Time
Reply time: inside one business day
Three details that save a round trip
- Your order number, for anything order-related.
- The email address used at checkout — orders are filed under it.
- A photograph, if anything arrived damaged or does not look right.
Where to go, by question
| What you need | Fastest route |
|---|---|
| Where is my order? | Email with the order number — also see the shipping policy |
| I want a refund | Email inside your guarantee window — steps on the refund policy page |
| How many capsules do I take? | The serving on your bottle's Supplement Facts panel — that panel is the authority |
| What is in it? | Same panel. Context in the ingredients section |
| Is it vegetarian or gluten free? | The packaging marks say yes; confirm against the Other Ingredients line on your own bottle |
| Privacy or data request | Email us — see the privacy policy |
What we cannot do
We cannot give medical advice, suggest a serving outside the label, or judge whether DermaHoney is appropriate alongside a particular prescription. Those questions need someone with your history in front of them.
We also cannot assess hair loss, a skin change or a nail problem over email. If hair loss is sudden or patchy, or a skin or nail change is new, spreading or painful, please see a doctor or a dermatologist. That is not us avoiding the question — it is the only answer that could actually help.
Media and partnerships
Same address, with "Media" or "Partnership" in the subject line so it reaches the right desk.