Refund Policy
Last updated: 17 September 2026
Every DermaHoney order carries a 100% money-back guarantee. Start a claim by emailing [email protected] with your order number.
First: check your window
The length of the guarantee window is set by the seller and stated at checkout, then repeated on your order confirmation email. Note that date when the email arrives.
This page does not print a number, deliberately. A figure written here that contradicts the one on your confirmation would be worse than no figure at all, and the confirmation is the document that governs your order.
Claiming it, in four steps
- Email [email protected] inside your window, with the order number and the email address used at checkout.
- Wait for the return authorisation and the address to post to. An unannounced parcel is very hard to tie back to an order, so hold off posting until that reply lands.
- Post the bottles back — full, part-used or empty, it makes no difference. Send it tracked, and hang on to the receipt until the refund shows up.
- The refund is issued to your original payment method, normally within 5 business days of the return arriving with us.
What is returned to you
| Item | Refundable? |
|---|---|
| Purchase price of the product | Yes, in full |
| Shipping and handling paid at checkout | No |
| Postage you pay to send the bottles back | No |
How long the money takes
Issued within 5 business days of the return reaching us, after which it follows your bank's own timetable — usually another 3 to 10 business days, occasionally longer on an international card. If a fortnight passes with nothing showing, tell us and we will give you the transaction reference to hand them.
A word about timing your claim
This category is judged over months rather than weeks — nails take four to six months to grow out entirely. If you intend to give DermaHoney a real trial, check your guarantee window against that timeline when the confirmation email arrives, so the decision point does not arrive after the option has closed.
If the order itself went wrong
Damaged or incorrect on arrival: email a photograph within 7 days and we replace or refund in full, shipping included, with nothing to return.
Tracking says delivered but nothing came: check with neighbours and your local depot first, which resolves it more often than not. If neither turns it up, email us and we will raise it formally with the carrier.
Where the guarantee does not reach
- Requests made after your guarantee window has closed.
- Product bought from a marketplace listing or a reseller rather than the official checkout — that seller's policy applies instead.
- Returns posted without an authorisation, which we may be unable to identify or credit.
Cancelling before dispatch
Get an email to us as fast as you can. Orders enter the fulfilment queue within hours, but anything not yet shipped is cancelled and refunded in full, shipping included.
Contact
[email protected] · DermaHoney Customer Care, 1201 N Market St, Suite 111, Wilmington, DE 19801, United States. Answered inside one business day, Monday to Friday.